Refund Policy

At Magicperipheral, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

RETURNS

Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• Items must be unused, undamaged, and in their original condition with all tags attached.
• Sale items and accessories are not eligible for return unless they arrive damaged or defective.

Return Process:

1. To initiate a return, please contact our customer service team at info@magicperipheral.com with your order number and the reason for the return.
2. We will provide you with a return authorization number and instructions on how to send your item back to us.
3. Please include the return authorization number inside your return package.

Return Shipping:

• Customers are responsible for the return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REFUNDS

Refund Process:

• Once we receive your return, we will inspect the item and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment.
• Please allow 7 business days for the refund to appear in your account, depending on your payment provider’s policies.

Partial Refunds:

• In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

EXCHANGES

• We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

NON-RETURNABLE ITEMS

The following items are non-returnable:

• Sale items

DAMAGED OR DEFECTIVE ITEMS

• If you receive a damaged or defective item, please contact us immediately at info@magicperipheral.com with your order number and a photo of the damage or defect. We will provide a replacement or a full refund, including return shipping costs.

CONTACT US

If you have any questions about our return and refund policy, please contact us at:

Phone: +1 216-710-7147

Email: info@magicperipheral.com